Service Desk

{"xsrfToken":"BROX-7M24-C44E-OXB9_df99a1f80039167b5894b865ae728959c5cbfd99_lout","branding":{"id":"1","key":"platsppt","name":"Platformer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#328cb8","headerLinkHoverBGColor":"#328cb8","headerBadgeColor":"#328cb8"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/03a30322-0c40-447c-8a34-ae25eda0552e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWU1N2I4My0wZTc2LTRhZjAtYjUzZS0zYjk4OTRhOTFiNjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzYTMwMzIyLTBjNDAtNDQ3Yy04YTM0LWFlMjVlZGEwNTUyZSI6WyJyZWFkIl19LCJleHAiOjE2MDExNTI3OTEsIm5iZiI6MTYwMTE1MjEzMX0.ESYPC2FZOxBk8Ubpyqw2XVa6LLYnzDUm0fOeFfYMUos&client=9ee57b83-0e76-4af0-b53e-3b9894a91b69&mode=fit","logoId":"03a30322-0c40-447c-8a34-ae25eda0552e","isLogoAvailable":true,"helpCenterTitle":"Welcome to Platformer Help Center","sharedPortalName":"Platformer Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Platformer Help Center","sharedPortalName":"Platformer Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0f6c971e-c2bc-4408-bdf5-abb5af7f5df0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWU1N2I4My0wZTc2LTRhZjAtYjUzZS0zYjk4OTRhOTFiNjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmNmM5NzFlLWMyYmMtNDQwOC1iZGY1LWFiYjVhZjdmNWRmMCI6WyJyZWFkIl19LCJleHAiOjE2MDExNTI3OTEsIm5iZiI6MTYwMTE1MjEzMX0.YTkddPzHW_6h5RiN5OLe27nUKBvfg3PF81FWIybWtus&client=9ee57b83-0e76-4af0-b53e-3b9894a91b69&height=300&mode=fit","bannerMediaApiFileId":"0f6c971e-c2bc-4408-bdf5-abb5af7f5df0","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"platsppt","projectId":10301,"serviceDeskId":1,"name":"Platformer Support","description":"You can raise a support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"3","name":"Product Trial Questions","descriptionHtml":"","callToAction":"Product Trial Questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10427,"iconUrl":"https://platformer.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10427","groups":[5,4],"key":""},{"id":"14","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system","icon":10628,"iconUrl":"https://platformer.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10628","groups":[3],"key":""},{"id":"12","name":"Services","descriptionHtml":"","callToAction":"Services","introHtml":"Need help with regards to Enterprise Services managed by Platformer Cloud","icon":10432,"iconUrl":"https://platformer.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"9","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"Upgrade or change a managed system","icon":10637,"iconUrl":"https://platformer.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10637","groups":[3],"key":""},{"id":"13","name":"Report an Incident","descriptionHtml":"","callToAction":"Report an Incident","introHtml":"Report a system problem for an outage","icon":10642,"iconUrl":"https://platformer.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10642","groups":[3],"key":""},{"id":"4","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10426,"iconUrl":"https://platformer.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10426","groups":[3,5,4],"key":""},{"id":"2","name":"Licensing and Billing Questions","descriptionHtml":"","callToAction":"Licensing and Billing Questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10433,"iconUrl":"https://platformer.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10433","groups":[4],"key":""},{"id":"1","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10430,"iconUrl":"https://platformer.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10430","groups":[4],"key":""},{"id":"5","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"Tell us the problems you're experiencing.","icon":10439,"iconUrl":"https://platformer.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10439","groups":[4],"key":""},{"id":"6","name":"Suggest a New Feature","descriptionHtml":"","callToAction":"Suggest a New Feature","introHtml":"Let us know your idea for a new feature.","icon":10405,"iconUrl":"https://platformer.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10405","groups":[4],"key":""},{"id":"7","name":"Suggest Improvement","descriptionHtml":"","callToAction":"Suggest Improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10407,"iconUrl":"https://platformer.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10407","groups":[4],"key":""},{"id":"8","name":"Contact Sales ","descriptionHtml":"","callToAction":"Contact Sales ","introHtml":"Need help with regards to Enterprise Subscriptions, Paid Plans, Professional Services and Training","icon":10432,"iconUrl":"https://platformer.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[5,4],"key":""}],"reqGroups":[{"id":4,"name":"Platformer Console"},{"id":3,"name":"Managed Services"},{"id":5,"name":"Sales & Marketing"}],"orderMapping":{"5":[8,3,4],"4":[5,1,2,6,7,3,4,8],"3":[14,13,9,4],"2":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b3fd5b80-16c2-3e0d-8e91-603994ce7db4","appLinkName":"System Confluence","appLinkUrl":"https://platformer.atlassian.net/wiki","spaceKey":"PLATSPPT","spaceName":"platformer-support","spaceUrl":"https://platformer.atlassian.net/wiki/spaces/PLATSPPT"},"labels":[],"projectKey":"PLATSPPT","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PLATSPPT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Platformer Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://platformer.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}